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The client can place orders to the account officer through telephone, fax, and
email or can input orders into a specific trading room computer (iFIS) or Bualuang
Securities's website.
No over-credit-limit buying is allowed unless it is temporarily
authorized.
A client cannot place a sell order of securities that do not exist in his/her
portfolio.
Confirmation notes will be mailed 1 day after trading. Securities balance statement
will be mailed according to the schedule below:
For active account: monthly
For inactive account: June and December
The information will also be available
on the website for clients who trade via the Internet.

Overdue Penalty
The company will bar the client from buying securities until the overdue and
penalty charges are paid (selling is allowed). Penalty charges are based on the
combination of type 1 and 2 below :
Type 1 Charge
The company will charge interest at MOR + 2% on the overdue amount, plus
an additional fee of 50 Baht per item.
(MOR is the average loan rate at the month end of 4 banks namely BBL, KTB,
KBANK, SCB) |
Type 2 Charge
Late charge for Day 1 and 2 is at 500 Baht per day. Late charge for Day 3rd onward
is at 1,000 Baht per day. |
Clients who overdue buy settlement 3 times within 6 months will be subjected
to revision of credit, settlement method, and/or close of account.
Late Delivery Penalty
The client who late-deliver securities, i.e. after 12:00 of the next trading
day after the selling (T+1), will be fined at the higher of the two schedules:
| Fine
Schedule 1 (TSD) |
Fine
Schedule 2 (SET) |
| Not
more than 1 day late; 0.05% of the value |
Charge
for 1 and 2 day late is at 500 baht per day per securities |
| More
than 1 but not more than 2 day late; 1.00% of the value |
Charge
for 3 day or more late is at 1,000 baht per day per securities |
| More
than 2 but not more than 3day late; 1.00% of the value |
|
| More
than 3 but not more than 5 day late; 1.00% of the value |
|
| More
than 5 but not more than 7 day late; 1.00% of the value |
|
| More
than 7 but not more than 14 day late; 1.00% of the value |
|
| Maximum
fine; 200,000 baht |
|
|
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The company direct-contacts TSD to register for all clients holding the shares
for the eligible rights.

Fees associated to shares deposit, withdrawal, transfer in/out are:
| Related
Activity |
Rate
Baht/Item |
| Share
Deposit |
None |
| Share
Withdrawal/Certificate Re-issuing |
80 |
| Share
Transfer Out (to other member thru SDC) |
100 |
| Share
Transfer In |
None |
| Share
Switching between Main and Foreign Board |
30 |
| Share
Switching from Foreign to Main Board for Delivery |
None |
| Deposit
or Withdrawal of Collateral |
None |
|
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Listed companies limit foreign ownership to 25-49 percent. More details can be
found in the Company Profile in B-SIS. Once the limit is exceeded, foreign investors
who invest in the main board may not receive full benefit which they would normally
be entitled to. To prevent these incidents, they are advised to invest in either
NVDR (Non-voting Depository Receipt) or the foreign board.
By investing in NVDRs, investors will receive all financial benefits; i.e., dividends,
right issues or warrants, as if they had invested in a company's ordinary shares.
Howeber unlike ordinary shareholders, NVDR holders cannot be involved in company
decision-making.
Investors can invest in NVDR without limit via i-Trading service by selecting
NVDR flag in the Place Order screen.
Foreign investors who seek full benefit, including voting rights, should invest
in the foreign board. Shares in foreign board are designated by F such as
BANPU-F.
Foreign investors can instruct to Bualuang Securities to transfer common stocks
from the main to the foreign board. Completion, however, depends on the foreign-ownership
room and queuing. To be prepared for quick transferring, Bualuang Securities
may request foreign investors to sign the Power of Attorney authorizing Bualuang
Securities to act on their behalf.
As for dividends, they are only paid in Thai Baht. Foreign investors, therefore,
must have a Thai Baht bank account for dividend receipt. The payments are usually
done by bank checks. However, investors may choose to sign a TSD notification
letter to have dividends direct-transferred to their bank account.
Foreign Individual
- 10% withholding
tax on dividend received.
-
15% withholding tax on interest received.
Foreign Juristic
- 10% withholding tax on dividend
received.
- 15% withholding
tax on interest received.
- 15% withholding
tax on capital gain.
Thai Individual
- 10% withholding tax on dividend
received. Including dividend into income tax calculation
for tax crediting
is optional.
- 15% withholding
tax on interest received.
- No capital
gain tax.
Local Juristic
- 10% withholding tax on dividend
received unless the investor is a registered company.
- 15% withholding
tax on interest received.
- Capital
gains, dividends, and interest received must be incorporated
in income tax calculation
unless the investor is a registered company.

You may file or report a complaint by:
- Sending a letter to :
Customer Relationship Unit
Bualuang Securities Public Company Limited
29 Floor, Silom Complex Pffice Building
191 Silom Road, Bangrakm Bangkok 10500
- Sending and email
to cust_service@bualuang.co.th
- Call 02 618 1234
The company will resolve the
issue and will notify you within 7 days from notification.

Non-Institutional Broking
Is responsible for opening of an account, suggesting an appropriate
credit limit according to the client s financial status and investing
experience, recommending investment strategy, taking and executing
orders, and providing stock price and trading movement during trade-hour.
Operation
Is responsible for clearing and settlement, shares deposit/withdrawal/transfer,
contact information changes, and being a contact point for
enquiry of trading papers.
Middle Office
Reviews the completeness and correctness of account opening documents,
provides approval comments on the credit limit of each client,
provides consultation and oversees the operation of marketing
officers and clients' transactions to be in compliance with
related laws, rules, regulations and business enthics, such
as trading errors, over-credit approval, overdue settlement,
and credit review, etc.
Compliance and Internal Audit
Oversees the overall operation and execution to be in compliance
with related law, rules regulations, and business ethics. Provides
comments and consultation on operational procedures, arranges
training for all staff on rules and regulations, co-ordinates
with supervising authorities, and reports incidents to the
management of the company.
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